In our continuing pursuit of making access to your account information available to you as conveniently as possible, we present to you E-Link.
What is E-Link?
E-Link is your “electronic link” to our credit union and is our on-line banking product. It is a convenient way to view and perform transactions on your accounts without having to physically come into the office by using your personal computer at home, at work or wherever you have access to the internet.
- Convenience – E-Link is virtually available 24 hours a day and 7 days a week.
- Security – E-Link requires your full account number and security ID which only you know so only you can access the account.
- Ease of use – E-Link is very simple to use. All that is required is a personal computer and internet access.
Transactions Provided by E-Link
E-Link performs a variety of transactions some of which are listed below:
- Account summary. Access your account balance and other account details.
- Retrieve account history information including deposits, withdrawals, share draft clearings, ACH debits and credits and dividend postings.
- Transfer funds between your authorized accounts.
- Schedule a transfer of funds between accounts.
- Make payments to a loan.
- Make loan advances on your overdraft protection/line of credit loans (loan note #’s 76 & 77)*
- Export account information into certain financial packages.
- Outbox message service to the credit union.
It is the member’s responsibility to obtain and retain the confirmation number generated when performing transactions on E-Link. On certain occasions E-Link will display a confirmation number when the “system” is down and will store and forward the transaction when the “system” comes up again. If this should occur and it turns out you had insufficient funds we will attempt to contact you to notify you that the transaction has failed. Ultimately it is still the member’s responsibility to ascertain that they have sufficient funds for transactions.
*E-Link does not currently support loan advances from home equity loans.
Federal regulations prohibit you from making more than six (6) transfers per month from your share account by on-line banking, phone or preauthorized (share to share draft overdraft) methods to another account of yours during any calendar month. You may make unlimited transfers in person.
How Do I Sign Up For This Service?
There are 2 ways of enrolling in E-Link.
- You may come to the credit union office and sign the proper enrollment forms and we will build you access to E-Link. Once we do this, simply go to our website at www.mauifcu.com on the next business day. Click the E-Link tab or icon and you will be able to access the site using your member number and a security code which we have disclosed to you at the “Logon” command. Once you enroll, the website will prompt you to change your security code to an eight (8) character security code. It must be exactly 8 characters in length. The 8 character code must contain at least 2 alpha and 2 numeric characters. Ex. maui0000 (the security code is not case sensitive). Answer the two questions in the event you forget your security code and you can begin using E-Link. Please be sure to give us your most current home phone number.
- If you have a National Audio Response Center (NARC) “PIN” number and your member number you may enroll on-line without having to come to the credit union. Simply visit our website at www.mauifcu.com. Click the E-Link tab or icon and you will be able to access the site using your member number and NARC “PIN”. You do this by:
a. Clicking the “Getting Started” button on the left side of the screen.
b. Then click the highlighted “click here” command in the second sentence.
c. Enter your Member Number and NARC Pin.
You cannot use your ATM PIN to access E-Link. You must use your NARC PIN.
d. You will be prompted to change your security code to an eight (8) character code. It must be exactly 8 characters in length. The 8 character code must contain at least 2 alpha and 2 numeric characters. Ex. maui0000 (the security code is not case sensitive).
e. Answer the two questions in case you forget your security code and you can begin using E-Link.
Members are reminded of the following terminology relating to our logon procedures:
Logon ID - commonly referred to as User ID.
Security Code – commonly referred to as PIN.