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ANNUAL MEETING ON MARCH 29 MOVED TO ONLINE. PLEASE CALL US AT (808) 873-5050 IF YOU WISH TO PARTICIPATE. MEMBERS ONLY.

Alerts & Announcements

JOIN ANNUAL MEETING ON 3/29/2020 VIA CONFERENCE CALL

 

Members who would like to participate may call (808) 283-0502 to receive call-in instructions.  Please have your member number ready for verification.  The Annual Meeting will continue as scheduled and will begin promptly at 11:30 am on Sunday, March 29, 2020. 

 

 

 

NOTICE OF MAUI FCU ANNUAL LUNCHEON CANCELLATION

After much discussion and careful consideration, we regret to inform you that we have decided to cancel our Annual Luncheon.

We want to take a proactive approach to help prevent the spread of the coronavirus and ensure that our valued members and employees are not put at risk of becoming ill.

We will only conduct the business meeting portion via teleconferencing at 11:30 a.m. on Sunday, March 29, 2020, which you are welcome to attend. Members who would like to participate may call (808) 873-5050 or (808) 283-0502 to receive call-in instructions.

Please visit our Main Office at 107 East Wakea Avenue for a complete refund of your ticket purchase. You will receive your free gift at that time.

We apologize for the inconvenience and thank you for your understanding.

NOTICE TO MEMBERS – CORONAVIRUS ALERT

Your management team is closely monitoring developments with the coronavirus and the potential of it becoming a pandemic. We want to assure you that we are taking appropriate precautions to continue providing a safe working environment for our employees and service to our members.

While we are being told the risk of a pandemic is low in the US, we are planning for issues like the possibility of higher cash needs and identifying safeguards we can take now and at various stages if the risk increases. We want to remind our members that you have access to online banking, mobile banking, Audio Response, ATMs, and the ability to use your Maui FCU VISA Debit Card to get cash back from a merchant.

At this early time, we are placing particular attention on the prevention of illness in our facilities. For example, we have purchased hand sanitizer dispensers for members and staff; and are gently encouraging our business partners to meet with us via webinar or telephone instead of coming into our offices since many of them frequently travel around our country.

We also want to remind everyone how you can prepare now to help keep yourself, your family, and coworkers healthy. Everyone is in a better position to ward off illnesses if they are healthy.

We recommend that our members go to www.CDC.gov to learn more about prevention.

Please click here to read the guidance released by the World Health Organization (WHO) for getting your workplace ready for COVID-19.

FAQs On Compromised Cards

Q: I received a letter stating that my debit card may have been compromised. What does that mean?
A: Debit card compromises occur when unauthorized individuals gain access to your payment card information. This typically means that it’s likely after using your card with a merchant, your card number, expiration date and PIN may have been manually or electronically captured for the purpose of creating a functional counterfeit payment card.

Q: Is this Maui Federal Credit Union’s fault?
A: No – debit card breaches are, unfortunately almost always totally beyond the control of the issuing financial institution. The only way to 100% eliminate the risk of a compromise is to not issue cards. Our members deserve the convenience of debit cards, so we acknowledge the potential for fraud as one of the costs of doing business. We have highly developed security and fraud detection tools in place that give us the ability to quickly respond to fraudulent activity and limit our loss exposure by blocking/closing compromised cards.

Q: How does Maui Federal Credit Union react to compromise notifications?
A: We take every compromise seriously. We require issuance of new cards for affected members. Members may receive a phone call or written notification if their card data has been compromised. Your replacement card will be ordered automatically at no charge to you.

Q: Does this mean that I have fraud on my account?
A: No. It only means that your debit card information has potentially been compromised. Your payment card may be replaced as a cautionary measure. We monitor your account 24/7 for fraud, but we also recommend that you review your account and report any suspicious or unauthorized transaction to us immediately. Online banking, mobile banking and audio response is a great way to monitor your account activity, and you won’t need to wait for a monthly statement.

Q: What do I need to do if I discover fraud on my account?
A: Call Maui Federal Credit Union immediately at (808) 873-5050. After hours, or in the case of a lost/stolen debit card, please call 1-800-472-3272.

Q: What can I do to prevent this from happening again?
A: No one can predict when their debit card will be compromised. We strongly urge our members to engage in online and mobile banking practices to increase overall awareness of the available balances in their accounts. We also have a free CardValet app to help you proactively manage your debit card and help protect yourself against fraud available for download at the Google Play Store and Apple iTunes Store. If there is ever a transaction you do not recognize, please contact us immediately and we will be glad to assist you. If you don’t take advantage of home banking, mobile banking and audio response (1-800-399-4790), be sure to protect yourself by always reviewing your monthly statement(s) as soon as they arrive.

Q: How long will it to take for me to receive a new card?
A: It usually takes seven to 10 business days to receive a new card.

Q: What if I have preauthorized debits made to my compromised debit card number?
A: You should contact the merchant(s) immediately upon receipt of your replacement card, and provide them with the new card number and expiration date.

Q: Can this information be used to steal my identity?
A: The information encoded on your debit card pertains to the card number and expiration date. Confidential information such as Social Security numbers, checking account numbers, driver’s license numbers, addresses and dates of birth are not stored on the card.

Our Brand New Look

Introducing a redesigned nature inspired logo honoring our roots and highlighting our commitment to build financial relationships with members to enhance their future and to remain relevant in a changing marketplace. The three-prong graphic resembles a pineapple crown and provides a clean and hip representation with the lime green color.

Shared Branching Is Here!

Maui Federal Credit Union members can now conduct basic transactions on your account at over 60 credit union shared branching locations in Hawaii and over 5,000 shared branching locations throughout the mainland at no charge.

Transactions available at Shared Branches include: (A valid photo ID and your Maui FCU account number must be presented when conducting transactions. Some transactions may not be available at certain locations.)

  • Cash Withdrawals will be limited to the lesser of the member’s available balance or the Outlet’s available cash
  • Deposits
  • Check Withdrawals (limited to funds available)
  • Travelers Checks (no fees for single signature checks; dual signature checks subject are subject to credit union service fees)
  • Loan Payments

On Maui, the participating shared branch locations are:

  • Aloha Pacific FCU
  • Hawaii State FCU
  • Hawaiian Financial FCU
  • HawaiiUSA FCU
  • Valley Isle Community FCU

For a list of all the participating shared branching locations log into www.co-opfs.org or download the app from Google Play or App Store.

Credit Cards Now Available

Making It Happen with your Maui Federal Credit Union VISA® Platinum Credit Card!

Take advantage of our introductory offer of 2.99% annual percentage rate for cash advances, balance transfers and purchases for 180 days. No cash advance fees or balance transfer fees. Plus get $100 bonus cash back¹ on purchase with cash rewards²

Apply for a credit card online or stop by the Credit Union to speak with a loan specialist. The Introductory Annual Percentage Rate (APR) begins at account opening for 180 consecutive days. Additional cash advances, balance transfers or purchases during the first 180 days will also receive the promotional APR for the remainder of the 180 day period. Once the promotional period is over, balances and purchases will be based on the Prime Rate in effect at account opening plus a margin, based upon your creditworthiness. Example: The post-promotional APR would range from 10.15% (as of 10/1/18) and up to, but not exceeding 18%. Offer does not include Maui Federal Credit Union’s Savings Secured Credit Card.

¹Earn $100 cash back when you make retail purchases of $2,000 within 90 days of opening a Maui Federal Credit Union Platinum VISA credit card. Offer valid to members issued new credit card accounts. Limit of one special cash-back offer per account under this promotion. Offer valid for accounts opened until March 31, 2019. Account must be open and not in default at the time the $100 is earned or paid.

²1% cash back on purchases. Rewards are earned on eligible net purchases. "Net purchases" means the sum of your eligible purchase transactions minus returns and refunds. Eligible purchase transactions do not include, and rewards are not earned for, the following transactions: cash advances, convenience checks, balance transfers, or fees of any kind, including finance charges, late fees, returned check fees, and ATM cash advance fees, if any. Account must be open and not in default at the time the reward is earned or paid.

All loans are subject to approval. Other terms and conditions may apply. Rates and terms are subject to change without notice. Offer may be withdrawn at any time.

Welcome To Maui Federal Credit Union’s New Website!

Maui Federal Credit Union is excited to have finally launched our newly, redesigned website featuring easier navigation and enhanced compatibility for users with either a desktop, tablet, or mobile phone. The focus of the redesign is to improve our members’ overall experience with a website that is easy to use, and is more responsive.

We hope you enjoy the enhanced functionality and improved user experience of our site. For any feedback, please email info@mauifcu.com. On behalf of all the staff at Maui Federal Credit Union, thanks for visiting.


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